Privacy Policy Privacy Policy

The Independent Support Worker Network ( Privacy Policy - Ver 1.01 Updated Nov 2023


1.1 Purpose is committed to protecting the privacy of personal information we collect and hold about individuals. complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and other privacy laws that govern how private sector disability service providers like handle your personal information including your health information. complies with NDIS, NDIA and the NDIS Quality and Safeguard’s Commission’s Codes of Conduct.

This Privacy Policy explains how manages the personal information we collect, use and disclosure. is a disability service provider under the ownership of David Aikman.


2.1’s Legal Obligations

In order to provide you with the care services that you have requested, will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us we may not be able to provide you with the services you are seeking.

2.2 What information does collect?

We will only collect the information we need for the particular function or activity we are carrying out.

We collect information from you that is necessary to provide you with disability support worker services and to manage our relationship with you. The information we collect includes: your name, date of birth, address, information about your health history and family history. only uses health information to assist with risk assessments, for example we may ask you if a support worker needs any specific skill set or formal training inorder to safely deliver services to you. is not permitted to be given any or your health information by the NDIS or the NDIA. needs written Consent to Share (using official NDIS Consent Forms) from you to share details of your NDIS Plan including: NDIS Plan number, your details, plan goals and funding. needs this information to help ensure alignment of services with the Participant’s goals; to ensure that there is available Core funding which is the funding that can be used to pay for’s services and comply with NDIA and NDIS rules e.g.: confirming the Participant details.  Consent is to Share documents must be signed by the Participant or Child Representative or Authorised Nominee prior to first service.

2.3 How does collect health information?

We will usually collect your health information directly from you.

2.4 How does use your information? uses your personal information for the purpose you have given the information to us. We will use your information to provide disability services to you, to manage our relationship with you and to contact you in relation to matters concerning your disability services.

We may also use your information for other purposes permitted under the Privacy Act 1988.

Who might we disclose your information to?

We may disclose your information to the following people:

We may provide information about your condition to your parent, child, other relatives, close

personal friends, guardians, or to a responsible person for you, unless you tell us that you do not wish us to disclose your health information to any such person.

We will not disclose your personal information to any individual who is outside Australia.

2.5 Access to and correction of your health information

You have a right to access the personal and health information that we hold about you. You can also request an amendment to your personal and health information should you believe that it is inaccurate.

If we do not agree to change your personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record.

Should you wish to obtain access to or request changes to your record you can ask for our

Privacy Officer (see details below) who can give you more detailed information about’s access and correction procedure.

Please note that may recover reasonable costs associated with supplying this information to you.

2.6 Data Quality will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.

2.7 Data Security will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy. will destroy or permanently de-identify any of your information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided. is not required under an Australian law or court/tribunal or otherwise to retain the information.

2.8 What to do if you have a complaint about privacy issues If:

(a) you have questions or comments about this Privacy Policy;

(b) does not agree to provide you with access to your personal information; or

(c) you have or a complaint about our information handling practices,

You can lodge a complaint with or contact our Privacy Officer on the details below. We will promptly review your complaint and provide a response to you.

2.9 How to contact us if you have a complaint about privacy issues:

By letter: Privacy Officer, POB (Burwood East IPO) 

By email:

By telephone: 0493 734 177

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